If you would like to provide a reading, you can enter it below or login to your account and submit it under the My Gas Meter tab. You will first need to provide your name, email address . Having problems topping up your prepayment meter? For customers who already receive gas and electricity from British Gas, you can contact British Gas home services through your online account. Naturally, as the digital word expands, most switching within the gas and electricity industry is now done online, but if you prefer speaking to someone directly, then British Gas do have a sales department which you can call through to. Click the send reading button. We often link to other websites, but we can't be responsible for their content. On months we dont visit, you can easily submit your meter reading online or by telephone. It may be close, but not accurate. We always strive to provide the most up to date, correct and informative information in all of our webpages, but from time to time, you may spot an error or something you don't agree with. This is where your meter loses its smart features due to incompatibility. Or if you prefer, you can fill in their Home Services complaints form. For one-off repairs that are less urgent theres a different number to call: 0333 202 9799. Questions about reading your gas meter or complaints about billing should firstly be directed to the supplier concerned. These cookies allowed us to study how users navigate on the website. If you dont have the OVO Energy app, this is the next best way to send us your reading. See our guide to British Gas HomeCare for more information. To be able to submit your meter readings by text message you will first need to register for this service. Pay as you go meter, no supply. Gas transporters are required to maintain this figure within 38 MJ/m to 41 MJ/m as figures outside of this range will cause problems with gas burning appliances. Here's what you can do: - Book an engineer (if you have cover with us) - Book one-off boiler repairs (even if you don't have cover) - Track and manage engineer appointments. But if you can't do so, DON'T panic - just make sure you take a picture of your reading and submit it as soon as you can. Instead of calling, you can go to the British Gas website at any time of the day or night. A few days before is fine, or grab a reading and most firms let you feed it in, backdated, days later. We use cookies to improve your experience of our website. She has experience researching, writing and publishing for a wide range of websites covering tourism, beauty and recruitment. You can interact with them through the British Gas smartphone app. The following steps explain how to read your gas meter (imperial or metric) and convert this reading to kilowatt hours. Registered number 01436945 England Registered office: Citizens Advice, 3rd Floor North, 200 Aldersgate, London, EC1A 4HD. Dial *977# and follow the steps. If the pointer is directly over a number, write down that number. You'll be able to see the last reading you gave us. Thats why we send email reminders to take meter readings every month, unless you have a smart meter were able to read automatically. Take 3 minutes to tell us if you found what you needed on our website. Selectra UK works with this energy provider. If you continue to use this site we will assume that you are happy with it. For all enquiries that you may have regarding your existing account, such as querying a bill or changing the way you pay your bills, the number for British Gas account enquiries will be helpful. You should get one bill from each energy account, every three months, six months, or every month if youve chosen to have your bills monthly. It will show 5 numbers in black or white, and might be followed by 1 or more red numbers. We ll use the reading to check how much energy youve used, then take that information to help estimate the extra days. Below you can see the available methods of contacting British Gas to give your meter readings, both online and over the phone: Whether your smart meter isnt sending meter readings, it wont stop beeping, or your in-home display (IHD) has gone blank, it can be a pain when your smart meter stops being so smart. This step is not required for metric meters as they are read directly in cubic metres. If its been longer than a day since you sent us the wrong reading, just get in touch via the, Youll get accurate bills, without any hassle, You can track what youre spending in pounds and pence, so youll find ways to save. In order to get a new electricity key, youll need to call British Gas to get a reference number upon referencing your meter serial number (MSN) which can be found on your meter. You cancheck if your meters working in smart mode. Our friendly advisers are ready and waiting to receive your meter reading, and answer any questions you might have. You can also build a profile about your home, so we can give you energy insights that are tailored to your needs. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. . Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. You should submit this meter reading to your energy company, as doing so will mean you can cross reference your bills with your usage. Submitting a reading does not necessarily mean saving money because your household has been overcharged. Scroll up to read more information about the numbers and to find free contact numbers for British Gas. Representatives are available Monday to Friday from 8 a.m. to 6 p.m. Instead, theyre based on exactly how much energy youve used. If youd prefer, you can give us a call on 0330 175 9676 and use our automated service to give your reading. If you have lost a family member who was a British Gas energy customer, you can call 0800 294 3125 to help you sort out what to do with the deceased person's utility bills and energy supply. Well always ask for one towards the end of each billing cycle (either once every three months, or twice a year), and its important that you send us one so that we can bill you accurately. If you're an existing customer and your query is directly linked to your account, the above number is your first port of call. How often you submit readings will also depend on how youve chosen to pay your bills. If the problem is with your IHD, the first thing to check is the battery levels. Move it closer to your electricity meter. Alternatively, you can email us at: [email protected]. It can be easy to confuse your smart meter with your IHD. What does it mean to have power of attorney? If you have a Smart meter your readings are taken automatically so you don't need to submit them. Let us help you out with your query. Your meter reading has been recorded and will be used for your upcoming bill. Step 2. Utility Switchboard is a free service provider of UK utility-industry advice and price comparison. You have accepted additional cookies. Yes, thats right! Need more help with your meter? The provider advised taking note of metre readings, preferably in the form. Winchester If you have a traditional meter, it suggests submitting your meter reading on the app or online. Smart meters normally send readings to your supplier automatically - this is known as smart mode. Cant find an answer? Builders and contractors can submit requests to connect, activate or disconnect gas service/meters. Your meter should have EDMI printed on it. If you are on a fixed-rate tariff, you do not need to submit a meter reading. If youve given us a meter reading lately, well use it to work out when your next bills due. Check our list of enquiry types and how to get in touch. The number is open 24 hours a day, seven days a week. If you cant get to your meter, your energy supplier might be able to give you extra help to read or move your meter. Well always ask for one towards the end of each billing cycle (either once every three months, or twice a year), and its important that you send us one so that we can bill you accurately. No. Let us set everything up for you and leave you with one less thing to think about when moving house! Dial *977# and follow the steps. For imperial meters the reading (in . Welcome to Enbridge Gas we are here to help you. This meter reading is 12345. There is a separate number for electricity-related emergencies: 105 Both the gas and electricity emergency numbers are free and are open 24 hours a day, seven days a week. It will take only 2 minutes to fill in. Find out how much you can save with EDF Energy today. If your supplier is unable to resolve your dispute then the Energy Ombudsman can investigate. Our online chat is a great way to get in touch with us. British Gas 2.5 31.9K Ratings Free iPhone Screenshots Here's what you can do: - Book an engineer (if you have cover with us) - Book one-off boiler repairs (even if you don't have cover) - Track and manage engineer appointments - Submit meter readings for more accurate bills - Book an annual boiler service* - Top up your smart pre-pay meter By telephone: Call 0333 202 9802, select option 1 and say "Meter Reading", then follow the instructions. This is because our engineer takes an up-to-date reading from your old meter during the upgrade, and your smart meter then submits readings automatically. Use the phone number 0330 100 0056. 31 March 2022 Customers of British Gas, E.on, EDF, Shell and Octopus have been unable to submit meter readings as people rush to do so before the Friday 1 April price hike. Send your readings automatically Get a Smart meter at no extra cost and say goodbye to manually submitting your meter readings. - Submit meter readings for more accurate bills. Youll find this information on your past gas and electricity bills, or you can calculate it using our free energy consumption tool. If you have an electricity dual rate smart meter, press and release the blue display button and this will show Rate 2. Simply reply to our text message with your reading. You can either phone British Gas on 0333 202 9802 or access the British Gas live chat via its homepage. Details of the HomeCare cover plans, booking an annual boiler service and much more can all be accessed through your British Gas My Account. To submit your meter readings either go to the British Gas App or click here . The phone line for Welsh speakers deals with all aspects of British Gas services in one place, including bill payments, meter readings, moving house and boiler services and repairs. Advice can vary depending on where you live. You can tweet them, follow their Facebook page or watch videos about British Gas on their YouTube channel. Citizens Advice is an operating name of the National Association of Citizens Advice Bureaux. How to read your gas meter and convert this reading to kilowatt hours. Read the first 4 dials from left to right ignore the large dials or red dials. You can also access the moving home section of your British Gas online account to organise your move with British Gas. The figure is then multiplied by 1.02264 as prescribed in the above regulations. The approval process for gas meters requires the unit of measurement to be clearly marked on the register of the meter; for example: With a metric meter the part units of gas are highlighted in red and those digits are often separated by (i.e. You can check how to use the IHD for your smart meter. The services and products mentioned on this website may only represent a small selection of the options available to you. You can check if you can get extra help from your energy supplier. We're ready to help bring bills down. Industrial processes are the third largest source of emissions in Ontario. So, for example if your meter reading is 02039, reply with E02039. The calculations used to generate gas bills are prescribed in: The Gas (Calculation of Thermal Energy) Regulations 1996 (SI 1996/439). How often do British Gas ask for meter readings? Claiming compensation for a personal injury, Help for victims of rape and sexual violence, Keeping your family in the UK after Brexit, Getting a visa for your spouse or partner, check if your meters working in smart mode, check if you can get extra help from your energy supplier, check how to use the IHD for your smart meter. To get a better idea about what they have to offer you, you can also visit our British Gas tariffs page to compare the tariffs that are currently available. Each region of the UK has its own gas and electricity distribution network operators (DNOs). Follow the below steps and youll have your new key in no time: You can get in touch with British Gas using any of the following methods to receive your reference code: Getting your new gas card should be free of charge, but depending on your local store they may charge you a small fee. Sign up and stay current on Enbridge Gas related news. We use cookies to ensure that we give you the best experience on our website. And, because they send automated meter readings, you get more accurate bills. But they do give us more accuracy around your billing. Getting in touch with your energy company isnt always the easiest task. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Every meter has one, and theyre kept in a central database. To help us improve GOV.UK, wed like to know more about your visit today. Our vision is to be the leading gas and energy delivery company in North America. Check your meter says M3 after the reading. Get our fortnightly round-up of the best deals, reviews and money-saving tricks! It may not be reflected on your next bill exactly as you entered it, but it will assist with ongoing billing accuracy. E.ON Next Yes, smart meters are as accurate as traditional gas and electricity meters. If neither of these are the problem, you should contact British Gas through their live chat service or by calling 0333 202 9816. What happens if I dont submit a meter reading? Get in touch with British Gas with for any number of queries. In addition to the time saved compared to reading your meters manually, remote meter reading helps you eliminate misreading errors, time consuming follow-ups and estimated calculations. Similarly, if you have a smart meter, your readings are sent to your supplier automatically. Depending on the type of query you have, there are different customer service numbers to use to contact British Gas in specific circumstances. - Top up your smart pre-pay meter. Sign In or Register to comment. There are some added steps, however, in the case that theres an error with the meter. Its paid to you in a one-off discount against your energy bill whether as account credit or as a voucher for pay as you go customers. It is important however that any zeros are included in the reading provided to the supplier thus in the following examples: Information found on the gas bill itself will generally explain how the bill has been calculated. Heat for buildings is the second largest source of emissions in Ontario. Thanks, your British Gas team". Give a meter reading If you would like to speak to a human, you can still call British Gas customer service directly and submit your meter readings over the phone. Were here to help you find the right contact number, email or postal address to help you make sure your query or complaint reaches the right place. A self-serve tool for employees & agents of companies holding a contract with Enbridge Gas. Getting an actual read helps with bill accuracy and ensures your meter is working safely. An imperial meter has four dials. Let us guide you through the Warm Home Discount and find you the right tariff that can also give you an additional 140 from the Warm Home Discount. If the pointer is between two numbers, write down the lower number if its between 9 and 0, write down 9. Thank you! By continuing to browse, you accept the use of cookies. Editor, Marcus Herbert. Calorific values vary and the figure quoted on your bill (eg 39.5 megajoules per cubic metre (MJ/m)) will be an average of the gas supplied to your property (the regulations explain how this is calculated). For other enquiries find British Gas contact details or live chat. Mainly used for managing your bills and submitting meter readings, the British Gas app is available on the Android and Apple operating systems. Its your energy-saving app Got a smart meter? If youre not a British Gas customer but you want to find out more about their energy tariffs, you can phone 0330 100 0056 and select Option 3. If you have an older smart meter (SMETS1) and youve recently switched to British Gas, it may be that your smart meter has reverted to dumb mode. - Top up your smart pre-pay meter. Twenty-four hours a day, seven days a week you can call to book an annual service or to book an engineer appointment for an urgent breakdown on 0333 200 8899. British Gas has admitted that millions of smart meter customers have been unable to use the energy giant's app or website to check their gas and electricity usage since February due to a "glitch". . However, the Office for Product Safety and Standards is only responsible for gas meter accuracy and complaints about billing should firstly be directed to the supplier concerned. With British Gas HomeCare, you can take out cover for any breakdowns or repairs needed for your boiler and central heating system, as well as annual servicing and even electrical appliance repairs. Finally the figure is converted to kWh by dividing by 3.6. If for whatever reason you have a complaint that you would like resolved or acknowledged by British Gas, you can communicate this in a number of ways. 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